15-day return window
Eligible items must be postmarked for return within 15 days after delivery. Contact us through the Contact page before shipping anything back so that we can confirm eligibility and provide the correct return instructions.
Return condition
Returned items must be in the same condition in which they were delivered. All security or authenticity tags must remain attached. Original packaging, documentation, dust bags, boxes, straps, keys, certificates, and every other included accessory must be returned with the item.
We cannot accept items that have been worn after delivery, used, altered, cleaned, repaired, resized, damaged, switched, or returned incomplete, except where applicable law requires otherwise.
Non-returnable items
Items marked Final Sale or otherwise identified as non-returnable on the product page or at checkout are not eligible for discretionary return. This does not limit rights that cannot legally be excluded, including remedies for an item that is materially not as described.
Return shipping and import charges
Unless the wrong item was sent, the item arrived damaged, or applicable law requires otherwise, the buyer is responsible for return shipping, insurance, tracking, customs charges, duties, brokerage fees, and other return costs. Original shipping charges and destination taxes or import charges are not refundable unless stated otherwise or required by law.
Inspection and refunds
Returns are inspected after receipt. Approved refunds are issued to the original payment method, normally within 5 business days after inspection. Banks and payment providers can require additional time to post the refund. High-value jewelry, watches, and other items requiring specialist reinspection can take up to 10 business days.
Damaged, tampered, or incorrect orders
If a parcel arrives damaged, appears tampered with, or contains an incorrect item, preserve the item and all packaging and contact us promptly with the order number and clear photographs. Do not remove security tags or send the item elsewhere while the issue is being reviewed.
Authenticity concerns
Contact us promptly if you have a documented authenticity concern. Preserve all tags, packaging, and included materials. We may request photographs, supporting information, or return of the item for review. Nothing in this policy limits mandatory consumer rights.
Order cancellation
Cancellation requests are reviewed before dispatch but cannot be guaranteed. Once an order has entered fulfillment or been shipped, the return process applies.