Quick answers about buying, delivery, returns, authenticity, and product condition.
Buying
Are the items authentic?
Every item offered through the store must complete our authenticity and condition review before listing. Read more on the Authenticity page.
Why is there only one available?
Pre-owned luxury inventory is usually one-of-one. Once a piece is sold, the same configuration and condition may not return.
How do I understand condition?
Use the standardized grade together with the item-specific notes and all listing photographs. The Condition Guide explains each grade.
Can I request more information?
Yes. Contact client services with the item number and your question before checkout.
Orders & delivery
Which payment methods are available?
The payment methods currently available for your market and order appear at checkout.
How will my order ship?
Available delivery services, costs, and estimates are displayed at checkout. Tracking is sent after fulfillment, and high-value shipments may require a signature.
Can an order be returned?
Eligible items must be postmarked within 15 days after delivery, remain in the same condition, and include all security tags, packaging, documentation, and accessories. Review the Refund Policy before returning an item.
What if an order arrives damaged or appears tampered with?
Preserve the parcel, packaging, and item exactly as received and contact us promptly with the order number and clear photographs.