CLIENT SERVICES

Care & Repair

Thoughtful storage and gentle handling can extend the life of a luxury piece. Materials and finishes respond differently, so use specialist advice where appropriate.

Everyday care

  • Store items away from direct sunlight, humidity, and heat.
  • Avoid overfilling bags or placing pressure on structured shapes.
  • Keep cosmetics, pens, liquids, and fragranced products in separate pouches.
  • Wipe metal hardware with a clean, soft, dry cloth after handling.
  • Allow leather or fabric to dry naturally; do not apply direct heat.

Storage

Use breathable dust protection and light, acid-free support where structure requires it. Avoid sealing leather in plastic for extended periods. Store chains and detachable straps so they do not press into the item.

Cleaning & repair

Test no cleaning product without material-specific guidance. For stains, exotic skins, watches, jewelry, major shape loss, hardware failure, or previous repair, consult a qualified specialist. Repairs can affect value and should be documented when an item is later sold.

Confidence at every step.

01

Authenticity first

Every accepted item follows a documented review process.

Learn more
02

Condition made clear

Standardized grading helps you understand every piece before purchase.

View the guide
03

Human support

Questions about a piece or an order? Speak with our client services team.

Contact us